Does Bloom Kissed test on Animals?
Our products are vegan and cruelty free. Simply put, neither our products contain any animal ingredients nor any derivative of the same.
Our products are cruelty-free because we love our fellow inhabitants of Mother Nature and do not test of animals. Not at all.
How much time does it take for the product(s) to reach You, Our dear customers?
Your products will reach you within 7 business days. Certain areas owing to Government-mandated regulations may experience delay.
Do I have to pay Shipping charges? Are there any charges for Cash on Delivery (COD) orders?
On Cash on Delivery orders, we charge a nominal fee of flat Rs.20. The charges are applicable for any Cash on Delivery order placed during any time – even when we are running “Free shipping” offers on the website.
Shipping charges on Non-Cash on Delivery orders are charged at a nominal rate of Rs. 30.
How can I track My Order?
We use the services of Selloship Services Private Limited, a logistics aggregator, to ship Your order. Once We have put Your order for shipment with Selloship, You will get a message from Selloship at Your registered number containing the shipping details and link to track your order. Using the link, You will get the tracking ID as well as transit details of Your shipment.
You can directly track Your orders - (a) using the message link sent by Selloship referenced in the paragraph above; or (b) Log into your BLOOM KISSED account on our website and track your order in the track your order section using the tracking ID contained in the Selloship message link.
Can I change My shipping address for an order already-placed/ ongoing order?
You can drop an email to support@bloomkissed.com within 3 hours of placing the order. No requests for change of shipping address for an ongoing order will be entertained beyond this time limit.
Except in cases of ongoing orders mentioned above, can I change my shipping address in My account?
You can log into your BLOOM KISSED account on our website and update the same in My account > address section. Once updated, You will be able to see the updated shipping address next time you log in.
Can I cancel my order?
Orders can be cancelled within upto 3 hrs of placing the order by visiting Accounts > My Orders section and clicking the "Cancel" button. Only logged in customers who have placed an order will be able to cancel the order within upto 3 hrs of placing the order. After 3 hours, the Cancel button will No longer be active and orders cannot be cancelled.
Can I return a used product?
We do not allow returns and refunds. We only offer replacements in the following cases - (a) Manufacturing defects; (b) Incorrect items supplied and (c) Products arrived in damaged condition due to transit. The replacements will be offered provided a proper unboxing video is shared within 24 hrs of receiving the order at +91-8800725291. We do not offer replacements for personal preferences. For details please see Terms and Conditions Page
My product arrived in damaged condition – what to do?
In such cases, please share an unboxing video within 24 hours of when you receive your order at +91-8800725291. This will help us to verify the claim and take necessary steps accordingly. For details please see Terms and Conditions Page
What is the product replacement/return policy?
We do not allow returns and refunds. We only offer replacements in the following cases - (a) Manufacturing defects; (b) Incorrect items supplied and (c) Products arrived in damaged condition due to transit. The replacements will be offered provided a proper unboxing video is shared within 24 hrs of receiving the order at +91-8800725291. We do not offer replacements for personal preferences. For details please see Terms and Conditions Page.
How to register My Account?
Visit www.bloomkissed.com – click on link here and select SIGN UP from top, fill out your Email Address, set a Password and click on Register. Once your account is verified, the account gets activated on the website.
I did not receive the order confirmation despite payment getting deducted – what to do?
This can be due to connectivity/network/tech issues. Please mail us at support@bloomkissed.com and we will assist you with your payment status and order processing.